Refund policy – Digital Graphy Consulting

Version: 1.0
Last updated: August 1, 2025

At digitalgraphyconsulting.online, we want you to feel completely confident in your purchase.
If for any reason you are not satisfied with your digital product or service, we offer a simple and transparent refund process, in line with EU consumer law and our commitment to customer satisfaction.

1. Company Information

Company Name: DIGITAL CHECKOUT LIMITED
Business Registration No: 79415153
Customer Service: info@digitalgraphyconsulting.online
Phone: +13157562863
Date of Incorporation: 17-Dec-2025
Company Address: RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG, 000000

2. Our Refund Promise

We offer a 14-day no-questions-asked refund policy on all digital purchases and services made through our website, unless stated otherwise.

You have the right to cancel your purchase within 14 calendar days from the date of payment, without providing any reason.

We believe in fairness and transparency — if you change your mind, we will process your refund promptly.

3. How to Request a Refund

To request a refund or cancellation, please contact us at:
info@digitalgraphyconsulting.online

Please include:

Your full name
Order number or payment reference
The email address used for your purchase

We will confirm receipt of your request and process it as quickly as possible.

4. Refund Process and Timelines

Once your refund request is received and approved:

Refunds are issued to the same payment method used for the original transaction
Refunds are processed within 14 days of receiving your cancellation request
No fees or deductions are applied

You will receive an email confirmation once your refund has been processed.

5. Digital Products and Services

Since our products are delivered digitally, no physical returns are required.
Access to digital content (downloads, course materials, or design files) may be revoked once a refund is completed.

If you have already accessed or started using a digital service during the 14-day period, your right to a full refund may be limited only if you explicitly agreed to immediate delivery at checkout.

6. Exceptions to Refund Eligibility

In accordance with EU Directive 2011/83/EU (Consumer Rights Directive), the right to withdraw may not apply if:

You explicitly consented to immediate delivery of a digital product before the 14-day withdrawal period ended
You acknowledged that your right to withdraw would be lost once delivery began

We strive to be flexible — if you are unhappy for any reason, please contact us and we will do our best to resolve the issue.

7. Refunds for Custom Design Services

For custom digital design services (branding, design assets, consulting):

You may cancel within 14 days of purchase for a full refund if work has not yet started
Once significant work has begun, a partial refund may be offered based on project progress

We always communicate clearly before starting any non-refundable work.

8. Late or Missing Refunds

If you have not received your refund after 14 days:

Check your bank or payment account
Contact your payment provider
If the issue persists, email us at info@digitalgraphyconsulting.online and we will assist immediately