1. Company Information
Company Name: DIGITAL CHECKOUT LIMITED
Business Registration No.: 79415153
Date of Incorporation: 17 Dec 2025
Registered Address:
RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG, 000000
Customer Support Email: info@digitalgraphyconsulting.online
Customer Support Phone: +13157562863
DIGITAL CHECKOUT LIMITED (“the Company”, “we”, “our”) provides custom coding, design services, digital design, and related digital solutions.
2. Billing & Payment Processing
All payments are securely processed through Airwallex, our regulated global payment provider.
Accepted payment methods include:
- Debit and credit cards (Visa, Mastercard, American Express — where supported)
- Bancontact
- Trustly
- Other local payment methods made available through Airwallex
Payment processing complies with:
- Hong Kong commercial and financial regulations
- EU consumer protection and PSD2 Strong Customer Authentication (SCA)
- PCI-DSS card network security requirements
We issue one-time invoices only. No subscriptions or recurring billing.
3. Delivery of Services
Delivery options depend on the type of service purchased.
Instant Delivery
For products or digital assets available immediately, customers receive full access instantly after successful payment.
Pay After Delivery (Post-Payment)
For custom work or service-based orders, customers may receive deliverables before payment, depending on project scope and internal approval.
All delivery conditions are clearly communicated at the time of order.
4. Invoicing
Customers automatically receive an electronic invoice after payment. Each invoice includes:
- Company details and registration number
- Service description
- Billing amount and currency
- Taxes where applicable
- Invoice date and unique invoice number
- Customer support contact information
Custom or VAT-compliant invoices can be requested via info@digitalgraphyconsulting.online.
5. Refund Policy (Simple 14-Day “No Questions Asked”)
We offer a straightforward, consumer-friendly refund policy.
14-Day Full Refund Guarantee
Customers may request a full refund within 14 days of purchase, for any reason, including digital products and instantly delivered services.
- No explanation required
- No conditions apply, except identity verification where legally required
Refund requests must be sent to info@digitalgraphyconsulting.online.
Refunds are processed through the original payment method where possible.
This policy exceeds Hong Kong and EU minimum consumer protection standards.
6. Disputes and Chargebacks
Customers are encouraged to contact us directly before initiating a chargeback so issues can be resolved promptly.
We comply with card scheme requirements and may contest invalid chargebacks by providing supporting documentation to financial institutions.
7. Fraud Prevention & Compliance
To comply with Hong Kong and EU AML/KYC obligations, we may request additional information for:
- High-value payments
- Suspicious or unusual transactions
- Verification requests from Airwallex or card networks
We reserve the right to decline transactions that do not pass fraud checks.
8. Data Security
Payment information is handled exclusively by Airwallex.
We do not store sensitive payment data on our systems.
Our processes comply with:
- GDPR (EU)
- Hong Kong PDPO
- PCI-DSS (via Airwallex infrastructure)
9. Contact Information
For questions regarding billing, invoices, payments, refunds, or chargebacks:
Email: info@digitalgraphyconsulting.online
Phone: +13157562863